FAQs

Have a question you need a quick answer to?
Check out our FAQs below.

Shipping an delivery

Delivery can take 3 – 10 working days depending on your location. Please see approximate delivery times on our Shipping & Delivery page

While we deliver to most parts of the world, there are certain locations that we are currently unable to deliver to.

Please see our Shipping and Delivery page for further details

We deliver to home, work and PO addresses. If you are using a work address please ensure you include any delivery details so the courier can find your location easily, e.g. company name, street of entrance, level number.

Orders and returns

If you have any queries with regard to the whereabouts of your parcel, you can track your item through using your tracking number. The tracking number can be found in the order dispatch notification email.
Please contact us at orders@bejouh.co.uk if you are unable to find your tracking number.

Once your parcel has been collected and scanned by our delivery courier, you will receive an email notification to confirm dispatch. Regular delivery updates will follow after that.

You can cancel Your order within 30 minutes of placing the order.
To cancel an order, please login to your account area and select the relevant order to cancel it. You do not have to give a reason for cancelling an order.
We do not offer exchanges unless the product is damaged or defective. If you need to exchange damaged or defective product, please send us an email at orders@bejouh.co.uk.
All refunds will be processed back to your original payment method. Depending on the payment method used, the time to receive your money can vary. Please allow up to 14 working days to receive your payment.
Please see our Returns and Refunds Policy for full details.

Product information

All Bejouh jewellery has Nickel release rate less than, or equal to, 0.6 micrograms per square centimetre, per week. Under EU REACH regulations our jewellery is compliant due to low Nickel content.

Whilst still meeting the EU REACH regulations, our “Hypoallergenic” labelled items do not have mixed metal plating on the post, which sensitive ears can react to.

It is unlikely to cause a reaction, however we do recommend those with sensitive skin to use our Sterling Silver, Surgical Steel and Titanium jewellery. These are the kindest to skin as they are a pure metal with a low mix of other alloys.

All of Bejouh’s Sterling Silver is certified and tested to meet the true fineness of 92.5% pure silver. Please note Sterling silver is still an alloy and 7.5% will be made of other elements. This collection should be avoided if you are allergic to Copper.

All earring posts in the Sterling Silver collection are certified 925 Sterling Silver and are suitable for piercings.

To help preserve the quality of all of our jewellery, we recommend keeping them stored in their accompanying pouch.

Influencers, suppliers and designers

We’re always happy to hear from influencers who are keen to work with us. Please contact us by emailing, hi@bejouh.co.uk.

We’re always looking for ways to expand our offering by partnering with suppliers all over the world. If you’re a supplier interested in working with us, please contact hi@bejouh.co.uk.

We’re keen to hear from talented designers. Please get in touch with us by emailing, hi@bejouh.co.uk.

Still need help?

If you didn’t find the answers you were looking for, please get in touch with us by visiting our contact page.